Client Payment Policy

As a policy we ask clients for payment at the time of treatment (usually when the pet is collected). We try hard to ensure that insurance claim forms are dealt with as quickly as possible to minimise delays in payment of compensation. We can sometimes request pre-authorisation for a direct claim if time is allowing and a relatively accurate estimate can be produced (before we have seen the animal, this is not possible).

Should there be financial circumstances of which SCVS should be aware we ask that our referring vets contact us to discuss them in confidence.

The costs given in the price list, it should be noted, are only to be used as a rough guide. They are by no means accurate quotations, though we do aim to stay within the ranges given wherever possible. Before seeing the animal and performing some diagnostics, and in some cases up until the time of treatment it is impossible to tell exactly what is going to be required and therefore accurate estimates are difficult to produce ahead of time. Nonetheless we do try to give as accurate an estimate of costs as possible after the initial consultation and before any further treatment is undertaken.