24 hours a day, 365 days of the year
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
•to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
•to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
•to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form);
•to notify you about changes to our service;
•to ensure that content from our website is presented in the most effective manner for you and for your computer
Information we collect about you. We will use this information:
•to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
•to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
•to allow you to participate in interactive features of our service, when you choose to do so;
•as part of our efforts to keep our website safe and secure;
•to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
•to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
•Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
•Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].
•Analytics and search engine providers that assist us in the improvement and optimisation of our website.
We may disclose your personal information to third parties:
•In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
•If Independent Vetcare Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Independent Vetcare, Station House East, Ashley Avenue, Bath, BA1 3DS. Email email@example.com
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Independent Vetcare, Station House East, Ashley Avenue, Bath, BA1 3DS
Tel: +44 (0)1225 481 520
It is essential for the function of our site that we place a text file called a ‘cookie’ in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. You are always free to decline our cookies if your browser permits, but some parts of our website may not work properly if you do.
We will not allow third parties to place cookies on our web site. Some third parties serve cookies on other sites that help us improve our service. For example, like most companies, we use Google Analytics to help us monitor our website traffic. We also use third party cookies to help us with revenue tracking. Specifically these refer to sales conversions achieved through advertising systems such as Google Ads and our affiliate network. These systems capture only the transactional information (the products purchased and totals of the purchase) and nothing that could identify you personally.
© Southern Counties Veterinary Specialists 2015 All rights reserved - Company's registered name: Independent Vetcare Ltd • Registered number: 07746795
Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number FRN738010