Veterinary Referral Administrator

Job Title:

Veterinary Referral Administrator 



Start Date:


Job Type:



Monday – Friday (8am – 5pm) / (8:30am-5:30pm)


£18,596.95 per annum


Customer service and Administration Experience.


Some Veterinary Clinical Knowledge / Pet Insurance Knowledge

Position reports to:

Steph Jones














We are looking for a full time member of staff to join our lively department. This is a multifaceted team who are liaising with clients, veterinary professionals and insurance companies on a daily basis.

Excellent customer service skills, a confident phone manner and attention to detail are a must. Applicants must be able to multitask and work well under pressure, ensuring the job is  done to a high standard. Sharing information and working well as a team are also vital requirements.  Referral team members are required to assist with organising emergency cases and speaking to clients in distressing circumstances. Therefore, you must be able to remain calm and empathetic to our clientele, whilst equipping them with the correct information to make the process as stress free as possible. 

Daily tasks will include:

  • Dealing with email queries
  • Dealing with telephone queries
  • Contacting clients and booking new referrals
  • Contacting insurance companies for policy information
  • Reading clinical history for information relevant to the condition
  • Chasing documents and dealing with queries from our own clinicians
  • Assisting the referrals team with data input
  • Assisting the referrals team with posting of medication
  • Taking payments from clients over the phone
  • Assisting our Clinical Advisor with emergency cases and arranging emergency appointments when needed
  • Working on a face to face basis it admin team member and veterinary professionals

If you are interest, please email a covering letter and CV to:

Job Title
Veterinary Referral Administrator
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