SCVS is a referral hospital and all patients will need to be referred to us by a vet before we can see them. Your first port of call should be your usual vet. They will be aware of your pet's history, and they will be able to advise on whether our services are appropriate to treat a specific problem.
The referral process begins with your vet contacting SCVS on your behalf. They will provide us with your contact details. Our experienced referrals team will then contact you as soon as possible to arrange a first consultation. Most of our vets conduct consultations in the mornings. This allows for procedures to take place in the afternoons however, we will do our best to accommodate your individual requirements.
Emergency cases are presented to us regularly, and we will always give these cases priority. Depending on the situation, very occasionally, we may need to re-schedule an appointment for a less urgent consultation or procedure. However, we will always try and do this with minimum disruption to you and your pet.
Once an appointment has been made, our referrals team will send you a client welcome guide which should answer any questions you may have. Should you have further questions, please do not hesitate to contact us. In the meantime, your vet will send us details of any previous history, diagnostic tests and procedures or treatments relating to your pet’s condition.
We will also be able to discuss your pet insurance cover. This will usually involve you contacting your insurance company directly to give them permission to discuss your policy cover with us. It is important for you to be fully aware of the financial implications of any treatment your pet may receive before you commit yourself.