We only see patients as referrals from their usual vets. Your first port of call should be your usual vet. They know your pet and will be able to advise whether our services are appropriate for the specific problem.
The referral process begins with your vet contacting us on your behalf by telephone, email or fax. They will provide us with your contact details and we will contact you as soon as possible to arrange a first consultation at your convenience – usually on the same day. Most of our vets conduct consultations in the mornings to allow the afternoons for procedures, but we will do our best to accommodate your individual needs.
Of course, emergency problems will be presented to us regularly, and we will always give these patients priority. The downside of this is that very occasionally we may need to re-schedule an appointment for a less urgent consultation or procedure. However, we will always try to do this with the minimum of disruption to you or your pet.
Once an appointment has been arranged our admin staff will send you an information pack which should answer any queries you may have. However, should you have any more concerns or questions please feel free to contact us. In the meantime your vet will send us details of any previous history, diagnostic tests and procedures or treatments relating to your pet’s condition.
We will also advise you about your insurance cover, which in our experience can be a real minefield! We want you to be fully aware of the financial implications of any treatment your pet may receive before you commit yourself. This will usually involve you contacting your insurance company to give them permission to discuss your policy cover with us.