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Our receptionists will welcome you. There is complimentary tea and coffee available for you after your trip. Please allow yourself 10 minutes to register and relax!
Some pets will have had previous investigations, and you will be dropping them off for surgery, or to have a specific procedure carried out. In these cases, a veterinary intern or a qualified nurse will admit your pet. You should let them know if there have been any changes since we last saw your pet.
Visiting times are avilable for our long staying patients for the duration of 20 minutes. Visiting hours will be between 11-12:30pm and 3-4pm Monday to Saturday and are by arrangement only. Emergency visits only on a Sunday.
Pets will be discharged within our opening hours of 8 am - 6 pm Monday to Friday, and 8 am - 12 pm Saturdays. These times are due to our planning restrictions, and only in the case of emergencies will Sundays be considered for discharge.
You will see either your specialist, a veterinary intern or a qualified veterinary nurse when your pet goes home. This will depend on your previous discussions with the specialist.
You will always receive direct feedback from the specialist involved with your pet before you collect him/her – either at discharge or by phone.
You may also be booked in to see one of our physiotherapists, should your pet need further physio treatment at home and/or with us.
You will also receive written instructions regarding our findings, details of medication, when to return for re-examination and any physiotherapy that may be needed. We will also arrange the recheck appointment if appropriate.
We fax and/or email, as well as post, a written report to your vet the day following the discharge of your pet. We will often speak to them on the phone as well to ensure they are aware of treatment we have given.
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