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Referring to SCVS

A seamless referral service with world class treatment

Referring to SCVS

A seamless referral service with world class treatment

Why Refer to Southern Counties Veterinary Specialists?

Our mission is to work with you to provide accessible, state-of-the-art, compassionate specialist care for your clients' pets. Our philosophy is to treat our clients and patients in the same way that we would wish to be treated ourselves. SCVS offers a seamless referral service with world class treatment that is second to none.

24-hour Care

We have separate, air-conditioned dog and cat wards that are staffed 24 hours a day, every day of the year by qualified veterinary nurses and veterinary interns. Our interns who usually have one or two years' experience in private practice before joining us are on the premises 24 hours a day to support the nursing and specialist teams. Our phones are answered around the clock and priority is always given to emergency cases.

Multi-disciplinary Approach

We have a large multi-disciplinary team of recognised veterinary specialists. This is especially valuable in more complex cases where several body systems may be involved, requiring input from more than one specialist discipline. All of our disciplines are headed by recognised specialists in their fields who have trained in a variety of locations around the world, bringing together a wealth of knowledge and experience.

Innovative Procedures and Solutions

We have pioneered a number of treatments in the UK including hip replacement in cats and small breed dogs and canine disc arthroplasty for Wobbler syndrome. We are currently the only private referral centre in the UK with a SonoCure (ultrasonic surgical aspirator) and 3D stereotactic neuronavigation system.

Surgical Guarantees

As far as we are aware, SCVS is still the only referral centre in the UK that has the confidence to guarantee some of its procedures. We can't guarantee that surgery will be free of complications but we are so confident of our low complication rate that for certain procedures, we guarantee that we will treat all complications relating directly to the procedure free of charge. TPLOs are guaranteed in this way for 12 months and total hip replacements are guaranteed for life if the client returns to us annually for re-examination and radiographs. We know of other referral centres where clients have ended up paying more than the original fee just to treat complications. This gives referral practice a bad reputation and we feel that this is unfair and unacceptable.

Advanced Diagnostic Imaging

SCVS has some of the most advanced diagnostic facilities in the UK, including two top of the range ultrasound scanners, 64 slice CT with cardiac gating software and a Hallmarq veterinary specific 1.5 Tesla MRI which is a world first. More importantly, interpretation is performed by our on-site diagnostic imaging specialists who work closely with all of our referral services.

Insurance Claims and Fixed Price Procedures

We are happy to make direct insurance claims for your clients and unlike most referral centres, we do not make a charge for this service or ask for a large deposit before proceeding with treatment. We offer a fixed price for some procedures (TPLO's and joint replacements) which include free follow-up so that your client is not exposed to any hidden charges. Complimentary treatments such as physiotherapy will be charged separately.

We are happy to give advice about cases by phone, even if these are not subsequently referred. We also offer a free x-ray film and ECG reading service (there is a small charge for written reports). We regularly produce a newsletter to keep you informed of our services and there are downloadable information sheets on our website. We offer frequent free CPD events for veterinary surgeons and nurses on a variety of topics (please check under CPD on the website) and you are always welcome to visit us or come along and see us.

Infection Control Audit

Post-operative infections account for a small but significant proportion of surgical complications. In the face of the continuing development of multiple drug resistant micro-organisms, infections will become increasingly difficult to manage. We are aware of our responsibilities in infection control, which we take very seriously. As such we audit all our clinical cases to assess the incidence of surgical site infections (SSI). We would be very grateful if you could take the time to complete an infection report card for any of our surgical cases which you determine have become infected.

A stitch abscess (minimal inflammation and discharge confined to the points of suture penetration) is not considered an SSI.

In the event of an SSI, an SSI report card should be completed and faxed back to SCVS FAO Katie Foley DipAVN (Small Animal) Dip HE CVN, RVN. Or you can telephone to report or discuss the case.

Thank you in advance for your assistance, we greatly appreciate your help with infection surveillance. We are always happy to discuss any issues you may have regarding surgical infections.

Download a guide to different types of SSI
Download a SSI Report Form

"We were very impressed and happy with the service and treatment we had from all the staff at SCVS. Everything was explained before the operation and our minds were put at rest that it was the best option for Amber. We are so grateful that she is fit and pain free."

Christine Tulloch*****

“The receptionist I spoke to could not have been nicer and I was quickly put through to the Soft Tissue team who could not have been more helpful when talking me through the case. They genuinely made an incredibly stressful weekend with multiple emergencies, that much easier for me. Having a friendly voice at the end of the phone made such a difference.”

Gisu Jones *****

"A fantastic veterinary specialist. They could not have been friendlier to my husband and I when our pug was referred there for spinal surgery. If your beloved pet has to have treatment do not worry! They are absolutely in the best hands here."

Kayleigh Pincurls*****

"Absolutely fantastic place for pets to go, my staffy had hock OCD and had surgery and hes just had his final hydro session. The staff couldn't do enough for me and tank and im so thankful for them putting tanks staffy smile back on his face. Thank you."

Kylie Haynes*****

"We can't praise these people enough. From start to finish, very professional, thoughtful, and so helpful, on top of that they sorted my dog Toby out and we've now got our dog back to his normal self. We cannot thank you enough, 5 stars for us."

Mike Jennings*****