We have been treating pets for many years and we fully understand how important finances can become in making decisions for your pet. On the one hand, you want to do all you can for your pet, but we understand that you also have to consider your financial situation too. We therefore aim to equip you with as much information as possible to allow you to make the best decision.
Provide you with an estimate of costs
As you can imagine, at times, providing an accurate estimate can be very difficult to do when we are presented with a patient who requires investigations to establish what is wrong and the treatment required. Also, many of the pets we see are in a critical condition and we cannot always predict how they will respond. We aim to provide you with as much information as possible to help you with potentially some difficult decisions about your pet’s treatment.
We will always provide you with our initial best estimate of costs. We will then discuss the costs with you as we progress through the treatment. Please remember that we can only provide estimates and they are not quotes. We will never proceed to do anything for your pet without consulting you first, unless we feel it is important to do so in their best interests.
We accept online payments through our website, BACS and credit card payments over the phone (please note that we are unable to accept American Express). We are also happy to accept cash.
We request payment at discharge or within 7 days.
Unfortunately, we are unable to offer payment plans.